Refund policy

Returns Policy

Because each of our products is made to order, we are unable to accept returns or issue refunds. This also applies to Gift Cards, which are non-refundable.

If you have any questions regarding returns, please contact us at sales@jwhitneyframe.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away at sales@jwhitneyframe.com. We’ll promptly review the issue and work to make it right.

Exchanges

If your item arrives damaged, please notify us immediately. We’ll ask for clear photos of the packaging and the damaged item so we can file a claim and replace your order quickly. For assistance, email sales@jwhitneyframe.com.

Refunds

Since all products are custom-made, we do not offer refunds. If your order arrives damaged or incorrect, we’ll provide a replacement as outlined above.